The BATTS Trouble Ticketing System
Jon Lasser
Table of Contents
About BATTS
What Is BATTS?
Where do I go (to get) BATTS?
Who Is BATTS?
How Can I Help?
Installing BATTS
Installing Prerequisites
Installing Perl Modules
The BATTS Security Model
Modifying and Installing Configuration Files
Creating the Database
Installing the Scripts
Installing the Mail Gateway
A Brief Introduction To BATTS
People and Customers
Creating a Ticket
Looking at Tickets
Adding Events to a Ticket
Resolving a Ticket
The BATTS E-Mail Gateway
I.
BATTS Manual Pages
assign-ticket
— Assign a ticket to a user
billing-new
— Create a new category for billing items
category-new
— Create a new category for tickets
category-ticket
— Change the category of a ticket
close-ticket
— Close a resolved ticket
customer-new
— Add a new customer to BATTS
customer-ticket
— Assign a ticket to a customer
duplicate-ticket
— Mark a ticket as a duplicate.
help
— Produce a listing of available commands and their syntax
log
— Add an event log message to a ticket
log-end
— Set the end-time on a log entry
longdesc-ticket
— Rewrite the long description on a ticket
mysql
—
pending-on
— Mark a ticket as waiting for another ticket's completion.
person-fullname
— Set a person's full name in the people database
person-new
— Create a new person in the database
person-username
—
priority-ticket
— Change the priority on a ticket
requestor-ticket
— Change the requestor of a ticket
resolve-ticket
— Set the status of a given ticket to resolved.
resolve-when
— Mark a ticket as resolved when another ticket is resolved
shortdesc-ticket
— Reset the short description of a ticket
show-billing
— Display the list of available billing codes
show-cat-ticket
— Show short list of all tickets in a category
show-categories
— Show the list of BATTS categories
show-commands
—
show-cust-ticket
— Display all tickets belonging to a customer
show-customers
— Display a list of customers
show-log
— Display a single event log entry
show-my
— Display open tickets belonging to a user
show-new
— Show new tickets
show-open
— List all open tickets
show-people
— Display a list of people known by the system
show-priorities
— List all priorities available within the system
show-status
— Display a list of available status codes.
show-ticket
— Display the entire contents of a ticket
show-ticket-log
— Display a single event log entry
status-ticket
— Change the status code for a ticket
ticket-new
— Create a new ticket
ticket-via-email
— Create a new ticket based on an e-mail message
touch
— Update the last-modified time for a ticket.
GNU General Public License
Preamble
TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION
Section 0
Section 1
Section 2
Section 3
Section 4
Section 5
Section 6
Section 7
Section 8
Section 9
Section 10
NO WARRANTY
Section 12
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